Privacy Policy

At Bath Heritage Roofing & Craft, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This privacy policy explains how we collect, use, and safeguard your data when you interact with our online platform and services.

Information We Collect

We collect personal information necessary to provide and improve our heritage roofing and restoration services, including:

• Contact details: such as your name, postal address, phone number, and email address when you make inquiries or request consultations.
• Service information: details about the roofing services you request or receive from us.
• Usage data: information on how you interact with our website, including pages visited and forms submitted, collected through cookies and similar technologies.

How We Use Your Information

Your personal data is used for the following purposes:

• To provide and manage our roofing and restoration services effectively.
• To communicate with you regarding your inquiries, bookings, and any updates related to our services.
• To improve the functionality and user experience of our online platform.
• To comply with legal obligations and protect the rights and security of our company and clients.

Legal Basis for Processing

When processing your personal data, we rely on one or more of the following legal bases:

• Your consent where required.
• Performance of a contract with you.
• Compliance with legal obligations.
• Legitimate interests, such as improving our services and ensuring the security of our platform.

Data Sharing and Disclosure

We will not sell or rent your personal information. We may share your data with trusted third parties only when necessary to deliver our services or comply with legal duties, including:

• Qualified contractors or consultants involved in delivering roofing and restoration services.
• Regulatory or legal authorities if required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Once no longer needed, your information will be securely deleted or anonymised.

Your Rights Under GDPR

You have the following rights in relation to your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Have inaccurate or incomplete information corrected.
• Right to erasure: Request deletion of your data where applicable.
• Right to restrict processing: Limit how we use your data under certain conditions.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights or for any questions about your personal data, please contact us by post at the address below.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

Contact Information

If you have any questions regarding this privacy policy or wish to exercise your data protection rights, please contact us at: